Terms and Policies
ORDERING:
Orders are processed Monday through Friday during our regular business hours of 9 am to 5 pm. Your payment will be processed at checkout and items that are in stock can be picked-up or delivered according to the schedules below or ship the next business day (except for decorate on-demand items which have a pre-order production timeframe of 5 - 10 working days). A shipping charge will be calculated at checkout or you can select pickup free of charge if offered for your item. For the Swag or Spirit Shops, please refer to the legal notices.
Important: When ordering in-stock and decorate on-demand items together or multiple items offering pickup and different shipping methods, please consider placing separate orders. An important notice at checkout will allow you to edit your cart.
SHIPPING:
We accept and ship orders only within the Continental United States (excluding Hawaii, Alaska, and U.S. protectorates) to street addresses via UPS Ground or USPS Ground Advantage.
PICKUP:
11597 Harts Rd.
Jacksonville, FL 32218
Saturdays and Sundays
2 pm - 4 pm
DELIVERY:
Jacksonville, FL
Monday - Friday
7 pm - 9 pm
REFUNDS:
If the minimum order quantity (MOQ) was not met for group ordering or proof was not approved and canceled for a custom order, we'll issue a full refund within 1 working day. To actually receive your funds, it varies depending on your bank and payment processor involved. Contact your financial institution or provider of method of payment for the most updated information. Once a proof has been approved and production has started for a custom order, customer is liable to pay the agreed upon amount.
RETURNS:
Products can be returned within 7 days for a full refund only because of a manufacturer's defect or if a mistake was made on our behalf. Please view the size chart for items offering various sizes to make sure you're ordering the correct size and double-check personalization text for any personalized item. There is a 20% restocking fee on goods returned that are not in original or sellable condition. Please contact us before returning any item(s). For any goods damaged in shipping, you must file a claim immediately with the shipment carrier. Feel free to reach out to us if you encounter any issues with your order, as we are eager to address any concerns to ensure your satisfaction.
PRIVACY:
We do not sell Personally Identifiable Information (PII). We use cookies and other similar technologies to enable basic functionality of our website, integrate third-party services, measure your interest in our products, and deliver personalized ads that are more relevant to you. This processing may involve sharing your personal data with third parties for their own processing. You have the option to activate or deactivate your preferences at any time in the Cookie Settings. PayPal helps keep your transactions secure by not sharing your financial information with merchants.
INDEMNIFICATION:
The customer agrees and warrants that they have ownership or authorization to have products decorated with designs, artwork and logos (intellectual property) supplied to us. You hereby agree to indemnify, defend and hold harmless awareness by the gift gallery, employees, service providers, and affiliates against any claims, damages, expenses and litigation fees arising from use of designs, artwork, logos, products and websites. If you have any questions, please do not hesitate to contact us.
If you have any questions, please do not hesitate to contact us.
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